Frequently Asked Questions

Yes. Every treatment at Agefine starts with a consultation. We assess suitability, go through your goals and explain exactly what the treatment involves, including what it can and cannot do. It is also your chance to ask anything before you commit.

WhatsApp or call us on +254 716 290 865, or send the enquiry form on this site. Tell us which treatment you are interested in and a time that suits you, and the team will confirm your appointment. Booking ahead is recommended so we can give you proper time.

The Imaara Mall, 2nd Floor, Mombasa Road, Nairobi. There is parking at the mall, and the clinic is easy to reach from Mombasa Road. Call or WhatsApp us on +254 716 290 865 if you would like directions.

We are open Monday to Saturday, 10:00 AM to 5:00 PM. To plan your visit, book ahead or call or WhatsApp us on +254 716 290 865 to check the next available appointment.

Treatment costs depend on what is recommended for you, and you will always be told the full cost at your consultation before anything is booked or started. Product prices are shown on each item in the shop, with the delivery fee added at checkout.

M-Pesa is accepted for in-clinic treatments and for shop orders. For online orders you receive an M-Pesa prompt on your phone, and you approve it with your PIN. Card, Google Pay and Apple Pay are coming soon.

Yes, we deliver shop orders across all 47 counties in Kenya. Choose your county and delivery area at checkout, and a delivery fee of KES 350 is added. We confirm the delivery details with you after your order.

Suitability is assessed at your consultation. Tell us if you are pregnant or breastfeeding, taking medication such as blood thinners, have an active skin infection in the area, or have had a recent procedure. Some treatments are adjusted or postponed for your safety, and we will say so honestly.

Most clients find treatments comfortable. Where it helps, a topical anaesthetic is applied before the procedure, and injectable treatments may leave mild tenderness or redness that usually settles within a day or two.

It depends on the treatment. Treatments such as electroporation can improve skin feel and hydration quickly, while treatments that support collagen development build gradually over several weeks. You will be given a realistic timeline for your treatment at your consultation.

After your treatment you will receive clear aftercare guidance, usually covering sun protection, gentle cleansing and hydration, plus anything specific to the treatment you had. If anything worries you afterwards, message us on WhatsApp.

Yes. Your personal information and any photos are kept confidential and are not shared without your consent. See our Privacy Policy for how we handle your data.